Deliver 24/7, lightning-fast, and human-like customer service with Kaalsec’s AI-powered customer support agents. Our AI agents are designed to handle your customers’ queries instantly across multiple channels — reducing workload, improving response time, and increasing customer satisfaction.
Service Includes:
Confidentiality First (NDA) – Every project starts with a Non-Disclosure Agreement to ensure your customer data remains 100% secure.
Multi-Platform Integration – Connect AI agents to WhatsApp, Facebook Messenger, Instagram DM, Email, Live Chat & more.
Human-like Conversations – Natural, friendly, and context-aware responses that feel personal.
Advanced Knowledge Base – Train the AI with your product guides, FAQs, pricing details, and support policies.
Multi-Language Support – Serve customers in English, Hindi, and multiple global languages.
Conversation Analytics & Reports – Track customer satisfaction, agent performance, and FAQs trends.
Hybrid Support – AI handles common queries, complex issues get escalated to your human team.
E-commerce Ready – Order tracking, product recommendations, and payment queries handled automatically.
Continuous Learning – AI improves with every conversation, adapting to your business tone and style.
Tools & Tech Used:
OpenAI GPT-powered conversational models
Custom-trained NLP & chatbot frameworks
WhatsApp Cloud API & Meta Messenger API
Zendesk, Freshdesk, or custom CRM integration
Reporting:
Weekly AI Performance Report – Number of queries handled, resolution rate, average response time.
Customer Satisfaction Insights – Feedback analysis, common issues, and improvement areas.
ROI Report – Time & cost saved compared to manual support.
Why Choose Kaalsec?
We don’t just set up a chatbot — we build a smart, business-specific AI support agent that understands your tone, your customers, and your goals.